When your order is shipped, we will send you an email confirmation.
A signature will be required upon delivery of your order.
Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.
To contact us regarding all shipping you can email us at [email protected]
Delivery times are estimates and start from the date of shipping. Please note that in some areas of the UK and Europe there is a limited range of delivery services available. We will endeavor to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.
UK: 1-2 working days
Europe: 3-5 working days
Rest of world: 5-10 working days
Europe includes the following countries:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Norway, Switzerland.
Please note that deliveries to Norway and Switzerland may be subject to customs delays outside of our control. We cannot be responsible for any customs or import charges placed on your delivery.
Please note that all goods are shipped from the United Kingdom, therefore orders made from countries outside of the U.K and E.U may be subject to further duties and import costs. These costs must be covered by the customer and are not payable by Charli Cohen.
In this instance, once the goods have arrived in customs, the customer will be contacted by our courier – DHL and will be required to pay any applicable charges before their order is released for delivery.
As duties and taxes vary from country to country, we are unable to provide estimates for this.