We offer a 30 day returns policy for an exchange or full refund of your order.
Returns must be requested within 30 days of their delivery date, unused and with all garment tags still attached. Where provided, any dust bags and branded packaging should be included with your return. This is also to ensure that the product(s) arrive back to us in a suitable and undamaged state.
Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
We are currently not able to provide shipping labels for returns. Please send us an email at [email protected] to coordinate your return or exchange.
It is the customers responsibility to return all unwanted goods, and to cover return shipping costs. Charli Cohen advises that all returns are sent by recorded post to ensure the safe arrival of all goods and that shipping documentation is retained in case of dispute. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We cannot be responsible for any loss for an item(s) you have chosen to send to us yourself that becomes lost or missing.
When items are being returned from countries where duties and tax could be applicable, it is the customer’s responsibility to ensure that the package is correctly marked as a return. We cannot be responsible for any costs that arise from the returned package not being correctly labelled. Such packages will be held by customs for 21 days before being returned to sender.
Refunds will be issued via the original payment method within 30 days of us receiving returned goods in their original condition.
Please email [email protected] if any of your purchases have been delivered without Charli Cohen tags.